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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a
refund or exchange.

Tooling Return Policy:

Our goal is to ensure your complete satisfaction. If, for whatever reason, you are dissatisfied with your tool purchase, we are here to help. You may place a return to DATRON Dynamics within 30 days of purchase subject to the conditions listed below:

  • To be eligible for a return, all items must be unused and in the same condition that they were received.
  • No returns will be accepted for customized tools.
  • Claims for damaged items must be made within two business days of receipt of merchandise.

Refunds & Credits:

Once we receive your item, we will inspect it and notify you that we received your return. If your return is approved, we will initiate a refund to your account. 

Shipping:

The customer is responsible for shipping costs associated with returning items. Shipping costs are non-refundable.

Contact Us:

If you have any questions on how to return your item, contact us at 603-215-5850.

 
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
 
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
 
Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at
tools@datron.com.
 
Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item,
send us an email at tools@datron.com and send your item to: 115 Emerson Road, Milford, NH,
03055, United States.
 
Shipping

To return your product, you should mail your product to: 115 Emerson Road, Milford, NH, 03055, United
States.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
non‐refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.